At BSM, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy to ensure your shopping experience is hassle-free.
1. Returns Policy
Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.
Non-Returnable Items: Some items, such as perishable goods, personal care items, and sale items, are not eligible for return. Please check the product description for specific details.
Return Process: To initiate a return, please contact our customer service team at info@bsmfl.com or(706) 523-1780. We will provide you with instructions on how to return your item.
2. Refund Process
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
Refund Approval: Approved refunds will be processed to your original method of payment within 7 business days. You will receive a confirmation email once your refund has been issued.
Refund Timeframe: Please allow additional time for your bank or credit card company to process and post the refund.
3. Exchanges
Exchanges: If you need a different item, please return the original purchase and place a new order. We do not offer direct exchanges at this time.
4. Damaged or Incorrect Items
Damage Claims: If your order arrives damaged or incorrect, please contact us within 3 days of receipt. Provide your order number and photos of the damaged or incorrect item.
Resolution: We will arrange for a replacement or refund as quickly as possible. We will cover the shipping costs for returning damaged or incorrect items.
5. Return Shipping
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Refund Shipping Costs: If your return is approved, we will refund the standard shipping costs you paid for the initial order.
6. Contact Us
If you have any questions about our refund and returns policy or need assistance with a return, please contact us:
